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Forum Discussion
Solved
I can't seem to access my Dropbox files without paying for a plan.
Question or Issue
I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of sto...
Hi Chatters48
Those pics help, thanks!
That last one clearly shows you are accessing the files on Dropbox so can download (the one with Video0033 etc.). So you can go on that page at http://www.dropbox.com/home and download or delete things you dont want.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi Chatters48, and welcome to our forum.
First of all, I’d like to thank you for the feedback you’ve shared with us. It’s really appreciated and I’ve made sure that our team can access your comments here, too.
Now, as for accessing your files, can you send me a screenshot of what you see exactly when going to your Dropbox account online?
Give me a nudge, when you’re ready.
Nancy,
Thanks for replying. I will try to upload 3 photos concerning my account. Also, in checking back through my emails I received an email from Dropbox on February 26, 2016 which I am sending a photo of. In this email you will see it states a Samsung device (phone) which came with 48G of free storage. The option to upgrade in that email was to 1000GB. I didn't think I'd ever need that much space so never upgraded. This accounts for me having almost 10GB of free storage. It was from two different devices.
- Mark
Super User II
Hi Chatters48
Those pics help, thanks!
That last one clearly shows you are accessing the files on Dropbox so can download (the one with Video0033 etc.). So you can go on that page at http://www.dropbox.com/home and download or delete things you dont want.
Thank you, Mark. Because it said my preview was limited, I didn't think I could do anything. I found the download file link. Yay! Dropbox did save me from losing photos when I had a phone stolen several years ago. I will work on downloading everything to an external drive. I guess it's wise to do this periodically. Thanks again.
- Mark
Get yourself under quota, and then the best thing I can suggest is to use the desktop client: http://www.dropbox.com/downloading, as everything then is automatically on your machine as long as you stay under quota. Then if you are automatically uploading from a mobile device you can just open the Dropbox folder on your computer and drag them to another location :)
