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Chatters48's avatar
Chatters48
Explorer | Level 3
3 months ago
Solved

I can't seem to access my Dropbox files without paying for a plan.

Question or Issue I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of sto...
upgrades
  • Mark's avatar
    Mark
    3 months ago

    Hi Chatters48​ 

    Those pics help, thanks! 

    That last one clearly shows you are accessing the files on Dropbox so can download (the one with Video0033 etc.). So you can go on that page at http://www.dropbox.com/home and download or delete things you dont want. 

Chatters48's avatar
Chatters48
Explorer | Level 3
3 months ago

Thank you, Mark.  Because it said my preview was limited, I didn't think I could do anything.  I found the download file link.  Yay!  Dropbox did save me from losing photos when I had a phone stolen several years ago.  I will work on downloading everything to an external drive. I guess it's wise to do this periodically. Thanks again.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Get yourself under quota, and then the best thing I can suggest is to use the desktop client: http://www.dropbox.com/downloading, as everything then is automatically on your machine as long as you stay under quota. Then if you are automatically uploading from a mobile device you can just open the Dropbox folder on your computer and drag them to another location :)

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