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Chatters48's avatar
Chatters48
Explorer | Level 3
3 months ago
Solved

I can't seem to access my Dropbox files without paying for a plan.

Question or Issue I received a free 2GB Dropbox account with a laptop that I purchased and I'm trying to access photos from 2014 to probably 2023 when I purchased an iPhone and bought 50GB of sto...
upgrades
  • Mark's avatar
    Mark
    3 months ago

    Hi Chatters48​ 

    Those pics help, thanks! 

    That last one clearly shows you are accessing the files on Dropbox so can download (the one with Video0033 etc.). So you can go on that page at http://www.dropbox.com/home and download or delete things you dont want. 

Chatters48's avatar
Chatters48
Explorer | Level 3
3 months ago

Thanks for reaching out.  The advice received here on the forum was able to help me know that I can download videos and photos to either an external drive or a separate drive I pay for which is much less expensive that what Dropbox is offering.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for your feedback on this, Chatters48.

I'll make sure to pass it along to our team.

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