Forum Discussion

Manuel Carrasco 's avatar
Manuel Carrasco
Explorer | Level 3
2 years ago

I can't use my free trial plan from Seagate

I just bought a hard drive from Seagate brand that includes 180 days of dropbox free trial, and when I puted all my credit card information to complete the process for the free trial it doesn't work ...
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Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago

Nancy, I'm facing the same issue. My registered ID is [Removed as per Community Guidelines] on both Dropbox and Seagate(5TB hdd). When registered, its showing only 2GB plan 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sam Toor, what error are you getting when applying the promotional offer? What payment method have you selected?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    it shows 2gb space and cant upload more files but then on another side, it shows 25 tb business plan. I can't understand why I cant manually upload files? Or the 25tb plan will only auto sync? I dont know how it will work but please guide me. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just to check, do you have two separate Dropbox accounts, a personal account and a Dropbox Business plan, under different emails?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    No, just the one

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you clarify exactly where you're seeing the 25 TB plan on the Dropbox site?

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