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Forum Discussion

rjrex's avatar
rjrex
Explorer | Level 4
2 years ago

I couldn't redeem the 100GB promotion on my new Acer laptop.

Hello Team, I recently purchased a new Acer laptop and signed in using the drop box icon on the task bar but still i could not avail an storage space of 100 gb as it was displayed and rather got ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @rjrex! You also didn’t manually install the Dropbox app, but it came pre-installed, correct?

 

Was the device brand new or refurbished when you got it?

 

I’d like us to gather as many details as possible and investigate further.

rjrex's avatar
rjrex
Explorer | Level 4
2 years ago

The Laptop is Brand New,
The Task bar already had an Dropbox Shortcut, When I opened it it asked me to sign in or sign up,
I signed up and created a new account later it redirected me to installing dropbox apk and the shortcut disappered

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email, in order for us to have a closer look into this @rjrex?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, @rjrex! Please reply to my email, when you get the chance, and we’ll take a closer look.

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