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I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out
I never signed up for this service. None of my email accounts show a subscription. When I try to delete the account, everything is greyed out. I am unable to see the email associated with the acco...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Tawfee52, thanks for bringing this to our attention.
If you're able to post on the community, this means that you have a Dropbox account under an email address that you use.
If you don't want the Dropbox account, you can login on the site (resetting your password first if need be), and then delete the account.
If you need any further assistance, please let me know.
I can tell you didn't read my entire post in which I stated EVERYTHING is greyed out. I cannot select delete or any other feature. It also shows I don't have any files because the account has NEVER been used because I didn't sign up for it. The account I was able to log in to is the one I just registered when I found the charge on my bill.
- Jay
It isn't possible for every option on the account page to be greyed out.
Could you attach a screenshot showing what you're describing, while hiding any emails or personal info?
- Jay
From the screenshot, this looks to be a normal Dropbox Basic plan, and nothing is greyed out. However, as you mentioned you were charged, this could mean that another account was upgraded.
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
