Forum Discussion

Tawfee52's avatar
Tawfee52
Explorer | Level 3
3 years ago

I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

I never signed up for this service.  None of my email accounts show a subscription.  When I try to delete the account, everything is greyed out.  I am unable to see the email associated with the acco...
account access
cancellations
Create or delete account
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Tawfee52, sorry to jump in here, but I just wanted to mention that in that case you can reach out to our support team through this form directly for further assistance.

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

 

Once you do this and you get a ticket number from our system, you can share it with us here so that we can look it up too. 

Tawfee52's avatar
Tawfee52
Explorer | Level 3
3 years ago
I tried this and it asks for 8 digits of my credit card. I already feel like this may be a fraudulent account, why would I give my credit card number?

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