Forum Discussion

Tawfee52's avatar
Tawfee52
Explorer | Level 3
3 years ago

I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

I never signed up for this service.  None of my email accounts show a subscription.  When I try to delete the account, everything is greyed out.  I am unable to see the email associated with the acco...
account access
cancellations
Create or delete account
010's avatar
010
New member | Level 2
3 years ago
no sign up so not your box to cancel
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey 010, can you please give us a bit more info on your issue?

 

Are you trying to cancel a paid subscription, but are not finding the "cancel subscription" option? Or are you trying to cancel a free trial?

  • Tawfee52's avatar
    Tawfee52
    Explorer | Level 3
    3 years ago
    It is not a paid subscription that I requested hence the title. I just want it cancelled and to stop charging me. I registered to try and cancel it and all options are greyed out. I cannot select "anything."
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps Walter suggested. 

     

    This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.

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