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Tawfee52's avatar
Tawfee52
Explorer | Level 3
3 years ago

I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

I never signed up for this service.  None of my email accounts show a subscription.  When I try to delete the account, everything is greyed out.  I am unable to see the email associated with the acco...
account access
cancellations
Create or delete account
Tawfee52's avatar
Tawfee52
Explorer | Level 3
3 years ago
It is not a paid subscription that I requested hence the title. I just want it cancelled and to stop charging me. I registered to try and cancel it and all options are greyed out. I cannot select "anything."
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps Walter suggested. 

 

This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.

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