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Forum Discussion

BillH's avatar
BillH
Explorer | Level 4
8 months ago

I find it impossible to cancel my Dropbox plan for a long time.

Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox i Took to our when...
cancellations
Payments
BillH's avatar
BillH
Explorer | Level 4
8 months ago

Nancy I tried to leave extra info re ID on bank payment but would not let me publish!! Bill 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Bill, don’t worry about it. Do you have access to the email address that’s linked to your Community profile here? 

If you do, I can message you directly to that email and we’ll further look into this internally.

  • BillH's avatar
    BillH
    Explorer | Level 4
    8 months ago

    I should do!
    I think it’s bill@ oxxxx,com so try that if you have it or let me know it’s another and I’ll know which one. I have acces to my 2 old addresses. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi BillH, I just sent you an email!

      You should be able to see your Community-linked email address here. 

      I'll see you there!

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