Forum Discussion

MeyerEngr's avatar
MeyerEngr
Explorer | Level 3
3 years ago

I get an Error (500) when downloading an invoice

I can download our Invoice but I received an Error (500) trying to download the Receipt.
billing
Payments
MeyerEngr's avatar
MeyerEngr
Explorer | Level 3
3 years ago

I will investigate. Like I said, I've been doing it every month without any issues. I can download  Invoices without problems. Just Receipts produces error 500

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you're stuck, and need some help with the invoice you can also try reaching out to our Support, and ask for them to provide it to you MeyerEngr. 

 

Or, we can also open a ticket on our end for you, whatever you prefer! 

  • MeyerEngr's avatar
    MeyerEngr
    Explorer | Level 3
    3 years ago

    Please open a ticket.

    Problem can be found at

     

    Admin Console | Billing | View All Invoices | Receipt

     

    As mentioned previously, Invoice works fine.

    I've tried clicking on Receipt at a few locations outside my office and I still receive error 500 message.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey MeyerEngr, I just sent you an email, so I'll see you there!

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