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amydd's avatar
amydd
New member | Level 1
8 months ago
Solved

I got charged for an account, but I don't know what email it is attached to.

I have tried to find a way to contact a human at Dropbox with NO success. Our organization has been charged for a Dropbox account that we don't know what email it is associated with, therefore, we cannot login to see the account. When I try to go to Support page, all the options for help that would contact a human are grey and unable to click on. Anyone know HOW to reach a human for help? I could just dispute the charge with my credit card, but I would like to see what the account has in it first. 

Help.

Billing
Payments
  • amydd's avatar
    amydd
    7 months ago

    I was able to get a hold of someone on Facebook Messenger. 👍

4 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago

    Have you tried the credit card look up tool?

    https://help.dropbox.com/billing/find-credit-card-charge

  • amydd's avatar
    amydd
    New member | Level 1
    7 months ago

    I was able to get a hold of someone on Facebook Messenger. 👍

  • skyelement's avatar
    skyelement
    New member | Level 2
    7 months ago

    How do you do that? Is there any other way that you know of?

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey skyelement! If you need help with something, feel free to share more details with me here and I can further help.

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