Forum Discussion

Member1234's avatar
Member1234
New member | Level 2
2 years ago

I have a Dropbox transaction in my bank statement, but I have a free account.

There is a transaction on my bank statement for DropBox however I only have a free account and i havnt used the account in like 3 years. Can I get someone to contact me about this, the bank recommend...
billing
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Did you give Dropbox your bank or card details or use an App store to upgrade? If so, it's a genuine transaction, and you need to cancel it via Dropbox on the account you upgraded. 

 

If you didnt then your bank needs to cancel the card and stop payments as somebody has stole your details. 

 

https://help.dropbox.com/billing/find-credit-card-charge

Member1234's avatar
Member1234
New member | Level 2
2 years ago
No didn’t give drop box bank details or do an app upgrade. Have cancelled card. I’ve done that transaction finder and nothing comes up for the transaction number on my bank statement.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Member1234, I hope you're doing well! 

     

    In this case, we can send you an email in order to have a closer look into this. Is that okay?

     

    Let me know!

    • Member1234's avatar
      Member1234
      New member | Level 2
      2 years ago
      Yes please I would appreciate that.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I just sent you the email Member1234, I'll see you there!

         

        Cheers! 

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