I have a paid account, but when I sign in all my files are missing.

Hey CeCeBe, let's look into this together!

Is it possible that you have two Dropbox accounts? Maybe you used a different email address than the one you had used for your original, paid account. 

If you're not sure, you can use this page to look up your payment info, and find out the email address in order to compare it with the one you see when singing into your account.

Let me know what you find.

Hi, I have found out that indeed my account is assigned to [email removed as per Community Guidelines] however, when I want to change it to [email removed as per Community Guidelines] it says it already exists. I tried to delete my gmail account but I couldn't find put how. So I can't solve this myself, can you help me or who can?

Carola

Hey CeCeBe​! 

If I understand this correctly, it sounds like you have access to the Dropbox account linked to your Gmail email address, is that so? 

Provided that's the case, can you try to delete the account using this link? 

Once that's done, you should be able to access your paid account, and update the email address to your desired one.

If you have any questions, don't hesitate to let me know!