Forum Discussion

HDAli's avatar
HDAli
New member | Level 1
10 months ago

I have cancelled my plan and I want to remove my billing info from the account

Hi Dropbox Team, I need to remove my debit card from my account. I have cancelled my plan, and I want to remove my bank card from the account! Kindly remove my billing information from my accou...
Account Settings
billing
cancellations
HDAli's avatar
HDAli
New member | Level 1
10 months ago

Hi Hannah, Thanks for the super prompt response.

I have tried changing the browser and also tried to do same using inPrivate and incognito mode but of no use, kindly see this issue and remove it from your backend system as its not supposed to be saved rather there should be an option to remove such critical and sensitive information.

Regards,

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for trying that, HDAli.

As we don't have that kind of access or ability here on the Community, can I send you an email, so we can investigate this internally?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks, HDAli, I just emailed you and I'll see you there!

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