Forum Discussion

Riy's avatar
Riy
Explorer | Level 4
2 years ago

I have received a fraudulent charge from Dropbox. Can someone contact me?

Hi there, There has been an fraudulent charge on my debit card. I did not do it at all and even i am not the part of trial pack. I have the transaction id but i am unable to contact to anyone. Can ...
billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Riy! Thanks for posting this on the Community. 

 

The charges that you see in your bank statement, they don’t mention anything about iTunes/Google Play, correct? 

 

If not, we can log a ticket for you to this email address and look into this further. 

 

In the meantime, you can also contact your bank to make sure your payment info hasn't been used for any other services by a third party.

 

Give me a nudge when you’ve got more info.

  • Riy's avatar
    Riy
    Explorer | Level 4
    2 years ago
    Yes, that is correct
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Riy, contacting your bank is super important, if you never gave your billing info to Dropbox.

       

      And if you'd also like to look into this with our support team, you can contact them directly, by following these steps:

       

      1. Open a private browsing/incognito window and go to this page.
      2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
      3. Fill out the rest of the form.
      4. Click "submit".

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