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Elizabeth15's avatar
Elizabeth15
New member | Level 2
22 days ago

I need help, I haven't received my refund.

On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and t...
billing
Payments
Refunds
Elizabeth15's avatar
Elizabeth15
New member | Level 2
22 days ago

Hace 15 día se realizó un cargo por anualidad que fue cancelada el mismo día, me dijeron que el refund se realizaría dentro de pocos días y nunca se realizó. ahora que trato de contactarlos nadie me contesta para saber el estatus de mi reembolso y marcan el problema como " resuelto", el cobro se realizó, la cancelación se realizó, el reembolso no. alguien me puede ayudar con este tema ?

  • Elizabeth15's avatar
    Elizabeth15
    New member | Level 2
    22 days ago

    El numero de ticket es Ticket #25910014:

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