Forum Discussion

econacademic's avatar
econacademic
New member | Level 2
8 months ago

I need to cancel a subscription urgently

My Dropbox subscription was automatically renewed today, but unfortunately, it was billed to my previous employer’s organizational credit card, which we had used for payment last year.  Could you p...
billing
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Nobody here can help I'm afraid as its a user supported forum - the only people who can are http://www.dropbox.com/support HOWEVER subscriptions are non-refundable so I'm not sure they will be able to do anything (as you are warned before it renews that it will happen).

Log a ticket above and wait for a reply and see what happens. Replies can take a few days and its worth noting that today wont count as its a weekend. 

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