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I need to sync my paid account to both of my devices.
I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey thderhrt3, let's jump right into this!
Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.
Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.
Now onto your problem. Based on what you explained, it sounds like you're using two Dropbox accounts. A free and a paid one.
Have you tried using these steps in order to sign out of your free account on the desktop app? Once you do this, you should be able to sign into the paid account.
Do you face any issues when trying that?
I'll be waiting for your updates.
There is no reply. It just won't do anything
i purhased through dropbox
- Walter
In that case, could you try our self-served look-up tool to identify the email address that's associated with your purchase and then try to log into that account thderhrt3?
