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thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

I need to sync my paid account to both of my devices.

I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I ...
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upgrades
thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

Here is a screenshot of proof that o have a paid account!  Therefore I should have phone access to support!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    This seems like a subscription from an app store on an Apple device, maybe an iPhone or iPad. Is that right thderhrt3 ?  

    If that's so, can you try these steps and let us know how it goes? 

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago
    thderhrt3 wrote:

    Therefore I should have phone access to support!

    That isnt correct. 

    Phone support is only available to Business Users. 

    All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

    • thderhrt3's avatar
      thderhrt3
      Explorer | Level 3
      9 months ago

      Im trying to upgrade my account and it won't let me!  

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