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thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

I need to sync my paid account to both of my devices.

I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I ...
billing
Plans
upgrades
thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

Here is a screenshot of proof that o have a paid account!  Therefore I should have phone access to support!

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

This seems like a subscription from an app store on an Apple device, maybe an iPhone or iPad. Is that right thderhrt3 ?  

If that's so, can you try these steps and let us know how it goes? 

 

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