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icmovies's avatar
icmovies
New member | Level 2
2 years ago

I paid, but still get messages that I am out of storage.

I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...I cannot find a way to get this corrected.  Any Ideas? Thanks!   ...
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Vivesco's avatar
Vivesco
New member | Level 2
2 years ago

I am customer since the beginning. Now I have paid for PLUS subscription, but Dropbox claims it is a basic one. I can't get through (because I have now basic subscription) to support. Credit card payment has been accepted

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Vivesco wrote:

Now I have paid for PLUS subscription, but Dropbox claims it is a basic one.

Same advice that I gave above... use the credit card charge lookup tool to verify the account that it says you're paying for. Does it show the same email address as the one you use to sign in to your account?

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