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Maurizio75's avatar
Maurizio75
Explorer | Level 3
7 months ago

I paid for a Plus plan, but my account hasn't been upgraded.

Buongiorno, Ho acquistato il piano Dropbox Plus ma continuo ad usufruire di un Piano Standard, qualcuno può aiutarmi a gestire la cosa? Grazie Goodmorning, I purchased the Dropbox Plus plan b...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Maurizio75 , thanks for bringing this to our attention.

How did you upgrade the account? Was it directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?

Provided that you upgraded through our website, can you use our look up tool in order to locate the account the charge is coming from?

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts.

Keep me posted!

  • Maurizio75's avatar
    Maurizio75
    Explorer | Level 3
    7 months ago

    Buongiorno,

    dovrei averlo effettuato direttamente dal sito. 

    Grazie

    Good morning,I should have done it directly from the site.

    Thank you

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