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Maurizio75's avatar
Maurizio75
Explorer | Level 3
7 months ago

I paid for a Plus plan, but my account hasn't been upgraded.

Buongiorno, Ho acquistato il piano Dropbox Plus ma continuo ad usufruire di un Piano Standard, qualcuno può aiutarmi a gestire la cosa? Grazie Goodmorning, I purchased the Dropbox Plus plan b...
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Maurizio75's avatar
Maurizio75
Explorer | Level 3
7 months ago

Cosa dovrei fare esattamente? 

What should I do exactly?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Ciao anche da parte mia, Maurizio75​! Se controlli l'estratto conto, vedi un ID transazione di 12 cifre accanto agli addebiti su Dropbox?

    In tal caso, puoi usarlo nella pagina che Megan ha linkato qui sopra per verificare per quale account Dropbox hai ricevuto l'addebito.

    Vedi esattamente lo stesso indirizzo email di questo nei risultati?
    --------------------
    Hi from me too, Maurizio75​! If you check your bank statement, can you see a 12-digit transaction ID next to your Dropbox charges? 

    If yes, you can use this at the page Megan linked above to double check which Dropbox account you’ve been billed for.

    Do you see the exact same email address as this one in the results?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Ciao Maurizio75!

    Ti ricontatteremo per confermare se il tuo problema è stato risolto o se hai bisogno di ulteriore supporto. Siamo qui per aiutarti in ogni caso.

    --

    Hey Maurizio75!

    Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

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