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Alvonsaaberg's avatar
Alvonsaaberg
New member | Level 2
8 months ago

I paid for a Plus plan but no space was added to my account

Hi there. I have made an Upgrade from Basic - to 2000GB storage (Dropbox Plus). And I have paid 200 EUR for it. Money is transferred from my account, and I have received a confirmation email. ...
Dropbox Plus
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upgrades
Alvonsaaberg's avatar
Alvonsaaberg
New member | Level 2
8 months ago

Hi Hannah.

Great to hear from you.
I wanted to syncronize my iPhone with my MacBook, and then there wasn´t enough space.
So it made the sufggestion to upgrde and then I did.
I can send you details if you like. (login/username)
But here is the payment transaction-ID: [removed per the Dropbox Community Guidelines]


 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi again, Alvonsaaberg.

So, it sounds like you paid for your upgrade directly with your credit card through our website.

Can you please use this page to look up the transaction ID and see if the upgrade went to the correct account?

This page should give you the email address associated with the Dropbox account that was upgraded; is it the same as the one you're logged into?

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