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tosmimarlik's avatar
tosmimarlik
New member | Level 1
12 months ago

I paid for the Plus plan, but I'm still on Basic and I can't link more than 3 devices.

I upgraded my account to dropbox plus 2 days ago, but I still see it as basic. My space usage increased but I can't connect my unlimited devices. I'm still limited to 3 devices. Please find a solutio...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for posting here, tosmimarlik.

Have you made sure you're signing in to the additional device(s) with the correct email address (the one you see here)? You can also double check this with these steps.

If yes, I'd like a few screenshots of what you see exactly on your end; more specifically, a screenshot of what you see: 

  1. at your Plan page 
  2. at your Billing page
  3. when trying to connect more than 3 devices to your Dropbox account

Let me know when you have more info.

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