Forum Discussion

tosmimarlik's avatar
tosmimarlik
New member | Level 1
12 months ago

I paid for the Plus plan, but I'm still on Basic and I can't link more than 3 devices.

I upgraded my account to dropbox plus 2 days ago, but I still see it as basic. My space usage increased but I can't connect my unlimited devices. I'm still limited to 3 devices. Please find a solutio...
Dropbox Plus
Payments
upgrades
tosmimarlik's avatar
tosmimarlik
New member | Level 1
12 months ago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the screenshots tosmimarlik!

    Interesting. Would you mind if we reached out via email, so we can have a closer look into this?

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!