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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

bob2021's avatar
bob2021
Explorer | Level 3
4 years ago

Sounds like this may be an issue.  I too have experienced this situation with the HP promotion.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for joining us here bob2021!

Are you not seeing the space if you check your plan page here?

If not, can you check for your device's eligibility as per this article?
  • bob2021's avatar
    bob2021
    Explorer | Level 3
    4 years ago

    I see an additional 25GB only.  I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Thanks for checking on that bob2021!

      So we can look into this further, I've just sent you an email to the address linked with your profile here.

      Please check your inbox when you have the time and we'll go from there - thanks!
      • ClickChick's avatar
        ClickChick
        Explorer | Level 3
        4 years ago

        I seem to be having the same problem.  I was supposed to get 100gb and only got 25gb.  I am also having trouble connecting my old computer to transfer data.  I would appreciate some assistance.

         

        Thanks,

        Carolyn

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