Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago
Solved

I received a message that I have two Dropbox accounts with the same Apple ID and I see no upgrade.

I paid to upgrade but the upgrade never appeared on my account. I tried again and I received the message that I had 2 accounts with the same Apple ID ! The money has been taken from my account but st...
Payments
upgrades
  • Katie Kerr's avatar
    Katie Kerr
    9 months ago

    Hi Megan 
    I requested a refund via Apple and I received a message to say the refund had been approved. 
    I’ll attach the initial invoice anyway. 
    So I guess I will leave it at that. It has consumed too much time and left me rather irritated. 
    Thanks for your assistance 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Katie Kerr, welcome to our Community. 

Since you upgraded your Dropbox account via iTunes, I’d like you to try these steps next and let me know if they help (in case you haven’t tried them already).

Other than that, did Dropbox send you any kind of confirmation via email when you paid for an upgrade the first time?

Keep me posted.

Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago

Signed in with Apple, and received a confirmation e mail 48 hours later to my normal e mail, to confirm the money had been debited.
Still no upgrade on my account, just the basic.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!