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Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago
Solved

I received a message that I have two Dropbox accounts with the same Apple ID and I see no upgrade.

I paid to upgrade but the upgrade never appeared on my account. I tried again and I received the message that I had 2 accounts with the same Apple ID ! The money has been taken from my account but st...
Payments
upgrades
  • Katie Kerr's avatar
    Katie Kerr
    9 months ago

    Hi Megan 
    I requested a refund via Apple and I received a message to say the refund had been approved. 
    I’ll attach the initial invoice anyway. 
    So I guess I will leave it at that. It has consumed too much time and left me rather irritated. 
    Thanks for your assistance 

Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago

Just to confirm I followed the steps above but there is only one account for my name and e mail that I can see. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Katie Kerr, when you followed the steps provided by my colleague, did you receive any error messages or did it confirm that it added the upgrade to your Dropbox account?

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • Katie Kerr's avatar
    Katie Kerr
    New member | Level 1
    9 months ago

    No error messages on my Dropbox account and it does not confirm any payment for the upgrade. No upgrade either. I only have the basic account. However apple confirmed the payment by email and it has been debited from my bank account. Apparently due to be renewed on 7th April. Obviously I cancelled the subscription via Apple.

     

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