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Forum Discussion

Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago
Solved

I received a message that I have two Dropbox accounts with the same Apple ID and I see no upgrade.

I paid to upgrade but the upgrade never appeared on my account. I tried again and I received the message that I had 2 accounts with the same Apple ID ! The money has been taken from my account but st...
Payments
upgrades
  • Katie Kerr's avatar
    Katie Kerr
    9 months ago

    Hi Megan 
    I requested a refund via Apple and I received a message to say the refund had been approved. 
    I’ll attach the initial invoice anyway. 
    So I guess I will leave it at that. It has consumed too much time and left me rather irritated. 
    Thanks for your assistance 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Katie Kerr let me also jump in here!

It'd be most helpful if you could send us a screenshot of the message you received, please.

It'll help me get a visual too. Just make sure to redact any personal info shown there. 

Katie Kerr's avatar
Katie Kerr
New member | Level 1
9 months ago

Hi Megan 
I requested a refund via Apple and I received a message to say the refund had been approved. 
I’ll attach the initial invoice anyway. 
So I guess I will leave it at that. It has consumed too much time and left me rather irritated. 
Thanks for your assistance 

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