Forum Discussion

gelilazeudu's avatar
gelilazeudu
New member | Level 2
2 years ago

I try to cancel my Dropbox trial, but I get an error it's already cancelled. How can I confirm?

My Dropbox Essentials free trial ends on September 24 (in less than 3 days) so I am trying to cancel before getting charged. When I go to manage account, then subscriptions, I follow the prompts to c...
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abuislam5's avatar
abuislam5
Explorer | Level 4
2 years ago
It sounds like a frustrating situation! To confirm your cancellation, try checking your account settings again after a little while or logging out and back in. If you still see the trial active, reach out to Dropbox support directly for clarification. They should be able to verify your cancellation status and provide the confirmation you need. Good luck!

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