Forum Discussion

CA28's avatar
CA28
New member | Level 1
11 months ago

I upgrade the wrong Dropbox account, what can I do?

By mistake I renew my Dropbox on the secondary dropbox (email 2)account which I never use. Thus my working dropbox account (email 1) is soon to be canceled . How to solve this issue  ? Thanks  
cancellations
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi CA28, thanks for bringing this to our attention.

As it isn't possible to transfer a payment from one Dropbox account to another, I'd recommend contacting the support team from the Email 2 account here, to see what else can be done with the payment.

Regardless, you would need to manually renew Email 1 to prevent the current subscription there from expiring.

If you need any further assistance, please let me know!

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