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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey jonnz, thanks for your comment here.

It sounds like you have two Dropbox accounts, a paid one and a free one.

If you login to Dropbox with the email address you saw when you looked up the payment, you will be able to access your paid account and your files.
jonnz's avatar
jonnz
New member | Level 2
4 years ago

Thanks Hannah that is what happened. I will delete the old free account.

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