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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi lex2, how are you today? 

It sounds possible that you upgraded a different account than the one you're using. 

Have you tried contacting Apple in order for them to help you locate where the charge is coming from?
lex2's avatar
lex2
Explorer | Level 4
4 years ago
i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I'd be happy to reach out to you via email in order for us to look into this lex2. 

    Would that be okay?
    • lex2's avatar
      lex2
      Explorer | Level 4
      4 years ago
      yes Megan my email is [email removed as per Community Guidelines
      • lex2's avatar
        lex2
        Explorer | Level 4
        4 years ago
        Can someone please help, i paid $11.99 for the 2tb upgrade and it’s not registering in my account, it still says basic. I upgraded through the dropbox app and don’t have any other accounts i got charged right away and in my apple subscriptions it shows that i’m subscribed to dropbox and the next payment will be in march. Yes it’s okay to email me i just want to get this resolved l [email removed as per Community Guidelines]

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