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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
rmc40's avatar
rmc40
Explorer | Level 3
4 years ago
So after I signed up it said there was an error but didn’t think anything of it. I only signed up a couple days ago so it’s not expired. If I end it I won’t be able to get another 30 day free trial will I?
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey rmc40, sorry to jump in here!

If you got an error, it's possible that the trial never went through.

Or do you see that you're on a trial somewhere in your account?

Also, where did you start the trial from? The Dropbox site or the mobile app?
  • rmc40's avatar
    rmc40
    Explorer | Level 3
    4 years ago
    Hello,
    The more help the better because I’m so frustrated. Under my subscriptions it shows that I’ve signed up for the subscription and I’m under the trial period. I signed up directly from the Dropbox app. After I did it which was 4 or 5 days ago it said there was an error but it still shows I have the subscription(trial) but my Dropbox still shows full and unable to add anything. I was worried because I usually only use Dropbox for certain work projects and right now I really need it but if I cancel the subscription it basically says I’ll still have it for the full 30 days&nothing will change. I have no clue what to do??? Any help as much help is much appreciated!!!! Thank you!!!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Thanks for the update here!

      Did you use an Android or iOS device to start the trial?

      If it's an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
      • rmc40's avatar
        rmc40
        Explorer | Level 3
        4 years ago
        So I used iOS and just followed those steps and a box pops up and says unable to restore purchases-the operation couldn’t be completed-(NSURELErrorDomain error409)

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