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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Elijah12, I hope you’re doing well! 

 

Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead? 

 

Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.

 

Let me know when you’ve got more updates.

  • Elijah12's avatar
    Elijah12
    Explorer | Level 4
    4 years ago
    Hi Nancy, thank you for your reply!
    It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
    Thank you for the helpful info!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No problem, Elijah! 

     

    In case you haven’t already tried these steps, can you give them a go and let me know if they help? 

     

    Aside from that, did you receive a receipt from Apple after purchasing your plan?

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