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ralphiedee's avatar
ralphiedee
Explorer | Level 4
2 years ago
Solved

I upgraded the wrong account when trying to get more space to recover files

I have two Dropbox accounts, one is for local and the other is for a Pioneer Rekordbox account which has a lot of files. First, I mistakenly deleted all the files on the Rekordbox account and need ...
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  • Jay's avatar
    Jay
    2 years ago

    Hi ralphiedee, thanks for contacting us.

     

    Currently, it isn't possible to switch a paid upgrade to another Dropbox account, as the payment is associated with a specific account. 

     

    If you wish, you can try to claim a refund on the paid account, while logged into that paid account, and contacting the support team directly for assistance.

     

    Keep me updated with any progress.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

In terms of restore have you looked at https://help.dropbox.com/delete-restore ?

 

Regarding the copy / move thing that's controlled by the OS and it is usually move because Dropbox is just a folder like any other on your computer. So, it defaults to whatever the computer is set to do. There isn't a way to change this for Dropbox

ralphiedee's avatar
ralphiedee
Explorer | Level 4
2 years ago

 so I would have to copy all files loaded on dropbox and save locally just in case , I got that. BUT can I retrieve erased files from my dropbox account?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Dont forget Dropbox is locally (at least if you have set the files available offline) - it is a folder like every other. 

     

    And you can erase deleted files, yes, with the link I already gave. 

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