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RobB38's avatar
RobB38
Explorer | Level 3
14 days ago

I want to cancel my Dropbox Standard trial and recover my old files

Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago
RobB38 wrote:

Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back?

I'm lost, are these two different accounts - the trial one and the one you cannot find the data on? 

Dropbox does not delete files unless you are not paying and over quota OR have not used Dropbox in over 12 months - but, as per its terms, it sends multiple emails to say its doing this. 

What is http://www.dropbox.com/events showing on the account with the images?

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