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RobB38's avatar
RobB38
Explorer | Level 3
14 days ago

I want to cancel my Dropbox Standard trial and recover my old files

Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or...
cancellations
downgrade
File access
Payments
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 days ago

Hi RobB38, thanks for your message.

As Mark suggested, you could have two Dropbox accounts, so it's important to determine if this is true, and which account has the data you're looking for.

Please let us know any more details that could help us to assist you further.

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