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Forum Discussion
I want to discuss plans and options to access my work Dropbox account
Dropbox Plan
Previous Business Admin)
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
Laptop and Phone are connected
Question or Issue
I closed my professional DropBox account around a month ago. After the fact, I realized my personal folder was not accessible because it was embedded within my previous professional folder. I tried to access it and was charge for a renewal. I cancelled that. I tried to transfer files and was denied access to that function. What is the cheapest way to reopen my Professional DropBox Account, i.e. for a limited time, like one month? I can't seem to get a phone number or email address to discuss plan options with DropBox sales. Any suggestions?
1 Reply
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- Hannah
Dropbox Community Moderator
Hey Closing_Business, thanks for joining the Dropbox Community!
From what I understand, you had a Business team account for work, which is currently in what we call a locked state, right?
If that's the case, the article I hyperlinked above includes all the info you need on how to proceed with this.
If, however, you do need to contact our Sales team to discuss plan options, you can use the info on this page.
I hope this helps, but let me know if you need anything else!
