We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Mikecmc
11 months agoNew member | Level 1
I want to upgrade my Dropbox account, but I don't have an option to update my billing info.
I need to update my billing info (and upgrade my account) - I have moved countries and need to update billing info/card - but logging in to manage my account and billing, I *do not* have the "Update ...
Nancy
Dropbox Community Moderator
11 months agoHey Mikecmc, thanks for posting here.
If you’re currently on a free Basic plan, you should be able to upgrade directly to the subscription of your choice here by inserting your updated payment details (since you’re not currently on a paid plan, there shouldn’t be any billing info stored in our system for you to update).
Let me know if this doesn’t work for you, though.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!