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KD123456's avatar
KD123456
Explorer | Level 3
9 months ago

I was billed for a paid plan without notification following a trial. Can I be refunded?

I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification emai...
cancellations
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
 KD123456 wrote:

I did not receive any notification email about this charge. I did not actively use these services during the period.

Just as a warning to others. You are told repeatedly upon signing up for the trial that at the end of it you will be charged - this is on the signup screens AND via email confirmations. The email confirmations include a link to cancel on them. Not using them doesn't mean its cancelled. 

The help articles relating to this are at https://help.dropbox.com/plans/refund 

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