Forum Discussion

AUS Rick's avatar
AUS Rick
Explorer | Level 3
7 months ago

I was charged for a Dropbox subscription after I cancelled my free trial

I saw a similar post to mine. I registered this new account so I can send this discussion, for urgent attention. I need an urgent action to my Refund request ( I logged ticket # 25147780 ). Basically...
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey AUS Rick, thanks so much for bringing this to our attention.

This does seem like a strange situation and I really want us to get to the bottom of this, so I just sent you an email, to investigate it internally.

Make sure to get back to me when you have a chance.

Thanks!

AUS Rick's avatar
AUS Rick
Explorer | Level 3
7 months ago

Thanks Hannah, I just replied to your second email, from my previous yahoo email address

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