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StanEVL's avatar
StanEVL
New member | Level 2
8 months ago

I was on a trial, but I got charged. Can I get a refund for a monthly subscription?

Hey I have been use Dropbox for about 9 or 10 may it's like trials free and I use my debit card for do that membership, but I get charged about US$22,19without my permission on 15 may , ain't never a...
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Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
StanEVL wrote:

but I get charged about US$22,19without my permission on 15 may

You did give permission - you agreed when setting up a free trial that once it was finished you'd pay for a subscription OR cancel it before the subscription started. This is made very, very, clear when setting up. 

Refunds are usually non-refundable. However, the only people who can help are Dropbox themselves via http://www.dropbox.com/support OR if you paid via a mobile device your app store.

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