Forum Discussion

Tamar B.'s avatar
Tamar B.
New member | Level 2
9 months ago

I was suddenly charged for a yearly plan, instead of the monthly subscription.

Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??
billing
Refunds
Tamar B.'s avatar
Tamar B.
New member | Level 2
9 months ago

are you drop box or will they come back to me with an answer? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Tamar B., I could locate your ticket in our system and I’ve left an internal note on your behalf. Our support team will look into your request as soon as possible and get  back to you in the same email thread.

  • Tamar B.'s avatar
    Tamar B.
    New member | Level 2
    9 months ago

    Thank you very much .

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