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ericlambiase's avatar
ericlambiase
New member | Level 2
6 days ago

I'm being charged for an unknown Dropbox account.

I have a charge on my credit card. I need to know the account that this is being charged to. I was forced to open another account to log this message.  I tried using the form that is supposed aid i...
Error Messages
Payments
ericlambiase's avatar
ericlambiase
New member | Level 2
5 days ago

The same thing happens on a totally different browser. First one was Brave and second was Safari.

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 days ago
ericlambiase wrote:

I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number ...

Contract Support directly.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/get_help/billing

Where is asks for the email address associated with the account, make sure you enter an email address that you have access to so you'll receive the response.

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