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Forum Discussion

Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
10 months ago

I'm concerned I might be charged after a free trial of the Dropbox Essentials plan

I am concerned with the status of my Dropbox account. I am on the basic plan after my free trial of the Dropbox essentials but I am concerned that I am going to be charge when I have the 199.99 in my...
Dropbox Basic
dropbox essentials
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Emmie Clarke, thanks for the update.

What does the last email you received say? That you've lost access to your trial's features and then prompts you to upgrade?

If so, you don't need to worry, as your account has been downgraded and you will not be charged.

Let us know if the emails continue to come in, though.

Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
10 months ago

Hi

The most recent email I had said 

Your free trial of Dropbox Essentials has ended. Sadly we weren't able to charge you for your subscription, so you no longer have access to Dropbox Essentials.

You can upgrade to keep the benefits

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Emmie Clarke!

    If that's the case, then there's no mention about a charge in the email and it sounds like you're back on the Basic plan.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • Emmie Clarke's avatar
      Emmie Clarke
      New member | Level 1
      10 months ago

      Okay thank you,

      Just to confirm I do not want to pay the upgrade or any future purchases and would like to remain on the basic plan that's free.

      Many thanks!

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