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Jeremy1959's avatar
Jeremy1959
Helpful | Level 5
2 months ago

I'm part of a Dropbox team, but it looks like I have a Basic account.

I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to trea...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi there, Jeremy1959​, welcome to our Community!

Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right?

Is it possible that you're signed in to a personal account, and that you have two Dropbox accounts instead?

Have you been invited to join the team before, and when you joined with the invite, did you login to the account that was invited to the Dropbox team?

Could you confirm what plan you're on when viewing this page?

Keep me posted!

  • Jeremy1959's avatar
    Jeremy1959
    Helpful | Level 5
    2 months ago

    Many thanks for your prompt & most helpful reply Megan; it is much appreciated. I infer I ought to be a member of a Dropbox team but that I am not being treated as such. (I am shown as having a basic account on the subscriptions page.) I have only ever used my company email address to log in to Dropbox, & only to access company documents, so I cannot see how I can have two accounts. As to your last question, it was a sufficiently long ago for me not to have any recollection. I can only say I was authorised by the account administrator to access the company's account. Do you happen to know how I could at this stage switch to being a member of a Dropbox team? Thanks, Jeremy

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago
      Jeremy1959 wrote:

      Do you happen to know how I could at this stage switch to being a member of a Dropbox team?

      Your Team admin needs to send you an invite to the team and pay the appropriate licence fee for it. 

      • Jeremy1959's avatar
        Jeremy1959
        Helpful | Level 5
        2 months ago

        Thanks for your reply Mark. Looking further into my account I can see I am a team member. I can only assume by being a team member DropBox automatically gives one a basic account. What is puzzling is that as I have stored nothing in it the space is almost all used up. But that’s another matter. Thanks once again.

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