Forum Discussion

kc879's avatar
kc879
Explorer | Level 3
2 years ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
cancellations
FAQ
Refunds
kc879's avatar
kc879
Explorer | Level 3
2 years ago

Thanks! I was directed to a numbered ticket but with no specific instructions, it just told me I could reply to the email (DropBox Support). So I re-sent my original request to this email. Will this go directly to a DropBox team member to help? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have the ticket ID number from your automated response in order to locate it on the system?

  • kc879's avatar
    kc879
    Explorer | Level 3
    2 years ago

    Yes ticket ID #24092998

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey kc879 - thanks for the ticket number.

       

      I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

      • kc879's avatar
        kc879
        Explorer | Level 3
        2 years ago

        Hi Walter-- yes you may, thank you. 

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